AV SUPPORT & MAINTENANCE
Keeping your audiovisual systems performing at their best — with fast response times, expert engineers, and comprehensive maintenance programmes across EMEA and SAARC.
< 2 Hours
Remote Response
< 4 Hours
On-Site Response (Critical)
Next Business Day
On-Site Response (Standard)
99.5%
System Uptime Target
What We Offer
Comprehensive Support Services
Remote Technical Support
Our certified engineers are available to diagnose and resolve AV system issues remotely, minimising downtime and keeping your operations running smoothly.
On-Site Maintenance
Scheduled and emergency on-site visits by our trained technicians to inspect, calibrate, and repair your audiovisual infrastructure.
Annual Maintenance Contracts
Comprehensive AMC packages that cover preventive maintenance, priority response, and parts replacement — giving you complete peace of mind.
System Upgrades & Retrofits
Keep your AV systems current with technology refresh programmes, firmware updates, and hardware upgrades tailored to your evolving needs.
Training & Documentation
End-user training sessions and comprehensive documentation to ensure your team can operate and manage AV systems with confidence.
Global Deployment Support
Coordinated support across multiple sites and geographies — from Dubai to Chennai and beyond — with consistent service standards.
Get Help Now
Reach Our Support Teams
FAQs
Common Support Questions
What regions does AVIPRO support cover?
We provide support services across EMEA (Middle East, Europe, Africa) from our Dubai office and across SAARC (South Asia) from our Chennai office. We also coordinate global deployments for multi-site clients.
How do I raise a support ticket?
You can reach our support team by phone, email, or through the contact form on this page. Our EMEA team is reachable at +971 56 175 1090 and our SAARC team at +91 81480 88008.
Do you offer support for systems not installed by AVIPRO?
Yes. We can assess and take over support for existing AV installations from other integrators, subject to a site survey and system audit.
What is covered under an Annual Maintenance Contract?
AMC packages typically include scheduled preventive maintenance visits, priority remote and on-site support, firmware and software updates, and discounted parts replacement. Exact scope is tailored per client.
Can you provide training for our in-house AV team?
Absolutely. We offer structured training programmes — both on-site and remote — covering system operation, basic troubleshooting, and routine maintenance procedures.
Need Immediate Assistance?
Our support engineers are ready to help. Reach out via phone, email, or submit a request and we will get back to you within the hour.