Privacy Policy
How AVIPRO Technologies collects, uses, stores, and protects your personal data — in compliance with UAE and Indian data protection law.
Last Updated:
This policy applies to both AVIPRO Technologies LLC (UAE) and AVIPRO Technologies Pvt. Ltd. (India). Regional compliance notices for each jurisdiction are included in Section 10.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, submit an enquiry, or engage our services, we may collect: full name and job title; business name and address; email address and telephone number; project requirements and technical specifications; and any other information you voluntarily provide in correspondence or forms.
1.2 Information Collected Automatically
When you visit our websites (aviprotech.com and aviprotech.in), we automatically collect: IP address and approximate geographic location; browser type, version, and operating system; pages visited, time spent, and navigation paths; referring URLs and search terms; and device identifiers.
1.3 Information from Third Parties
We may receive information about you from business partners, referral sources, publicly available professional directories, and analytics providers, always in accordance with applicable data protection laws.
2. How We Use Your Information
2.1 Service Delivery
To respond to your enquiries and provide quotations; to deliver, manage, and support AV integration projects; to process contracts and invoices; and to communicate project updates and technical documentation.
2.2 Business Operations
To improve our website, services, and customer experience; to conduct market research and analyse usage trends; to comply with legal and regulatory obligations; and to protect against fraud, security threats, and misuse.
2.3 Marketing Communications
With your consent, to send newsletters, product updates, event invitations, and relevant industry information. You may withdraw consent at any time by contacting us or using the unsubscribe link in any marketing email.
2.4 Legal Basis for Processing (GDPR / UAE PDPL)
We process your data on the following legal bases: (a) performance of a contract or pre-contractual steps at your request; (b) compliance with a legal obligation; (c) our legitimate interests in operating and improving our business, where not overridden by your rights; and (d) your explicit consent where required.
3. Data Storage & Security
3.1 Where We Store Your Data
Personal data collected through our UAE operations is stored on servers located in the United Arab Emirates or within the GCC region. Data collected through our India operations is stored on servers located in India. We ensure that any international transfers comply with applicable data protection laws and are subject to appropriate safeguards.
3.2 Retention Periods
We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law. Client project data is retained for a minimum of seven (7) years for contractual and regulatory compliance. Marketing contact data is retained until you withdraw consent or request deletion. Website analytics data is retained for up to twenty-four (24) months.
3.3 Security Measures
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include: encrypted data transmission (TLS/SSL); access controls and authentication; regular security assessments; and staff training on data protection obligations. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but are committed to protecting your data to the highest practicable standard.
4. Third-Party Sharing
4.1 Service Providers
We share personal data with trusted third-party service providers who assist us in operating our business, including: IT infrastructure and hosting providers; CRM and project management platforms; email and communication services; and accounting and invoicing software. All service providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.
4.2 Technology Partners
In the course of delivering AV integration projects, we may share relevant technical and contact information with our technology partners and manufacturers (such as Crestron, Biamp, Shure, and others) solely for the purpose of project delivery, warranty registration, and technical support.
4.3 Legal Disclosure
We may disclose personal data where required by law, court order, or governmental authority in the UAE or India; to enforce our contractual rights; or to protect the rights, property, or safety of AVIPRO Technologies, our clients, or the public.
4.4 No Sale of Personal Data
We do not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.
5. Your Rights
5.1 Rights Under UAE Federal Decree-Law No. 45/2021 (PDPL)
If you are located in the UAE or your data is processed by our UAE entity, you have the right to: be informed about how your data is processed; access a copy of your personal data; correct inaccurate or incomplete data; request deletion of your data where no legal basis for retention exists; object to processing based on legitimate interests; and withdraw consent at any time without affecting the lawfulness of prior processing.
5.2 Rights Under India's Digital Personal Data Protection Act 2023 (DPDP Act)
If you are located in India or your data is processed by our India entity, you have the right to: access information about your personal data being processed; correct and update inaccurate personal data; erase personal data where the purpose of processing is fulfilled or consent is withdrawn; grievance redressal through our designated Data Protection Officer; and nominate a representative to exercise your rights in the event of your death or incapacity.
5.3 Rights Under GDPR (EEA / UK Residents)
If you are located in the European Economic Area or the United Kingdom, you additionally have the right to: data portability (receive your data in a structured, machine-readable format); restriction of processing in certain circumstances; lodge a complaint with your local supervisory authority; and not be subject to solely automated decision-making that produces significant legal effects.
5.4 Exercising Your Rights
To exercise any of the above rights, please contact us using the details in Section 9. We will respond within thirty (30) days. We may need to verify your identity before processing your request. There is no charge for exercising your rights, except where requests are manifestly unfounded or excessive.
7. Children's Privacy
7.1 Age Restriction
Our services are directed exclusively at businesses and professionals. We do not knowingly collect personal data from individuals under the age of eighteen (18). If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. If you believe we have collected data from a child, please contact us immediately.
8. Updates to This Policy
8.1 Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page will reflect the most recent revision. Where changes are material, we will notify you by email (if we hold your contact details) or by a prominent notice on our website.
8.2 Continued Use
Your continued use of our websites or services after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
9. Contact Us
9.1 Data Controller
AVIPRO Technologies is the data controller for personal data collected through our websites and business operations. We operate two regional entities, each responsible for data collected within their respective jurisdiction.
UAE — EMEA Region
AVIPRO Technologies LLC
India — SAARC Region
AVIPRO Technologies Pvt. Ltd.
10. Regional Compliance Notices
United Arab Emirates — PDPL Compliance Notice
Applicable Law
Our UAE operations are governed by Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations. AVIPRO Technologies LLC is registered and operates in compliance with the UAE Ministry of Economy and relevant free zone authorities.
Data Localisation
Personal data of UAE residents is stored within the UAE or transferred only to jurisdictions with adequate data protection standards, in accordance with PDPL Article 22. Cross-border transfers are subject to appropriate contractual safeguards.
Supervisory Authority
The UAE Data Office is the competent supervisory authority. You may lodge a complaint at uaedataoffice.gov.ae.
India — DPDP Act 2023 Compliance Notice
Applicable Law
Our India operations are governed by the Digital Personal Data Protection Act, 2023 (DPDP Act) and rules notified thereunder. AVIPRO Technologies Pvt. Ltd. is incorporated under the Companies Act, 2013 and operates in compliance with applicable Indian law.
Consent & Purpose Limitation
In accordance with the DPDP Act, we process personal data only for specified, clear, and lawful purposes. Consent is obtained in plain language and may be withdrawn at any time. We do not process personal data for purposes beyond those for which consent was given or which are otherwise permitted by law.
Data Fiduciary Obligations
As a Data Fiduciary under the DPDP Act, AVIPRO Technologies Pvt. Ltd. maintains reasonable security safeguards, notifies the Data Protection Board of India and affected individuals in the event of a personal data breach, and erases personal data when the purpose of processing is fulfilled or consent is withdrawn.
Grievance Officer
Our Grievance Officer can be reached at [email protected]. Grievances will be acknowledged within 24 hours and resolved within 15 days.
Supervisory Authority
The Data Protection Board of India is the competent authority for complaints under the DPDP Act. You may also approach the Ministry of Electronics and Information Technology (MeitY) for matters relating to digital data protection.
European Economic Area & UK — GDPR Notice
Applicability
Where we process personal data of individuals located in the European Economic Area (EEA) or the United Kingdom, we do so in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the UK GDPR as applicable. This applies to EMEA clients and contacts whose data is processed by our UAE entity.
International Transfers
Transfers of EEA/UK personal data to the UAE are subject to appropriate safeguards, including Standard Contractual Clauses (SCCs) where required. We assess the legal framework of recipient countries to ensure an adequate level of protection.
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